SMS Terms & Conditions

The program

TrueFix Maryland sends text messages about repairs to people who have asked for them. Every text relates to a job you booked or a question you raised. We don't use this program for ads, coupons or sales promotions.

How you opt in

There are two ways: tick the consent box on our text sign-up page, or tick the optional box on the repair request form, then submit. The box is never pre-checked. Only the subscriber or usual user of the mobile number should tick it. Doing so, and submitting, is your electronically signed written consent to receive these texts at that number.

No purchase is required, and consent is not a condition of buying anything. If you skip the box, we still schedule and complete your repair and keep in touch by phone or email.

What we text about

• your appointment being booked, and a reminder ahead of it;
• the technician setting off toward you, or a change to the arrival window;
• progress on an ordered part and a time to come back and fit it;
• a link to your invoice or receipt;
• answers to questions you text to us.

Frequency, timing and cost

Message frequency varies. A single-visit repair might bring two or three texts, while a job waiting on a backordered part brings more. Texts we start are sent between 8 a.m. and 8 p.m. Eastern time; a reply to a message you sent us may come outside those hours.

Msg & data rates may apply, depending on your wireless plan. We charge nothing for the texts themselves.

Stopping the texts

Reply STOP to any message from us to unsubscribe. CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPTOUT and STOPALL work the same way. You'll get one text confirming you are unsubscribed, and nothing after it. You can also opt out by calling or emailing us, or in any other reasonable way; we act on those requests promptly and within 10 business days at most. To start again later, use the sign-up page.

Getting help

Reply HELP to any of our texts and we will send back our contact details. Our phone, email and mailing address are also listed below.

Delivery, carriers and your number

• Carriers are not liable for delayed or undelivered messages.
• Delivery depends on your phone having a signal and your carrier's network working normally, so a text can arrive late or not at all.
• Changing or giving up your number? Text STOP from it or let us know first, so our texts don't end up with the next person assigned that number.
• Mobile numbers and text-message opt-in data are not shared with or sold to third parties or affiliates for marketing or promotional purposes. The Privacy Policy covers how we handle personal information in general.

Other terms and updates

These SMS terms sit alongside our Terms of Service, and Maryland law governs both. When we change these terms, the effective date above changes too.

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